Privacy Policy

Introduction

Nizam Diet ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, process, and protect your information when you use our nutrition management platform and related services.

By accessing or using Nizam Diet, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms and Conditions.

Information We Collect

Personal Information

• Contact information (name, email address, phone number)
• Professional information (credentials, specialization, practice details)
• Account credentials and authentication data
• Payment and billing information
• Profile information and preferences

Usage Information

• Log data and access patterns
• Device information and IP addresses
• Browser type and operating system
• Interaction data with our platform
• Feature usage and performance metrics

Health and Nutrition Data

• Client nutrition plans and meal recommendations
• Dietary preferences and restrictions
• Health assessments and progress tracking
• Communication records with clients

How We Use Your Information

We use your information for the following purposes:

Service Provision

• Providing access to our nutrition management platform
• Creating and managing user accounts
• Processing payments and managing subscriptions
• Delivering customer support and technical assistance

Platform Improvement

• Analyzing usage patterns to improve functionality
• Developing new features and services
• Conducting research and analytics
• Ensuring platform security and preventing fraud

Communication

• Sending service updates and notifications
• Providing educational content and resources
• Marketing communications (with consent)
• Regulatory and compliance communications

Data Protection and Security

We implement comprehensive security measures to protect your personal information:

• End-to-end encryption for sensitive health data
• Secure data transmission using TLS/SSL protocols
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection best practices
• Incident response procedures for potential breaches

We comply with international standards including ISO 27001, HIPAA (where applicable), and regional healthcare data protection requirements.

Your Rights and Choices

Under applicable privacy laws, including GDPR and regional regulations, you have the following rights:

Access and Control

• Right to access your personal information
• Right to rectify inaccurate or incomplete data
• Right to delete your personal information
• Right to restrict or object to processing
• Right to data portability

Communication Preferences

• Opt-out of marketing communications
• Manage notification preferences
• Update contact information
• Control data sharing settings

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days as required by applicable law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Required for platform functionality
• Performance Cookies: Help us analyze usage and improve performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for personalized advertising (with consent)

You can manage cookie preferences through your browser settings or our cookie management tool. Note that disabling essential cookies may affect platform functionality.

International Data Transfers

As we serve nutrition professionals across the MENA region and globally, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions where available
• Local data residency requirements compliance
• Regional privacy framework adherence

Data Retention

We retain your information for the following periods:

• Account Information: Duration of active subscription plus 3 years
• Usage Data: 2 years from collection date
• Health Records: As required by healthcare regulations (up to 10 years)
• Marketing Data: Until consent is withdrawn
• Legal Compliance: As required by applicable law

Third-Party Services

We may use trusted third-party services that have access to limited information:

• Cloud infrastructure providers (AWS, Google Cloud)
• Payment processors (Stripe, PayPal)
• Email service providers
• Analytics and monitoring tools
• Customer support platforms

All third-party partners are contractually bound to maintain the same level of data protection and security standards that we maintain.

Children's Privacy

Nizam Diet is designed for healthcare professionals and is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take immediate steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will:

• Notify you of material changes via email or platform notification
• Post the updated policy on our website
• Update the "Last Modified" date
• Provide a summary of significant changes

Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

For urgent privacy concerns or suspected data breaches, please contact us immediately at [email protected] with "URGENT - Privacy Concern" in the subject line.

Governing Law

This Privacy Policy is governed by the privacy laws of the jurisdictions in which we operate, including but not limited to the General Data Protection Regulation (GDPR), regional MENA privacy frameworks, and applicable healthcare data protection regulations. In case of conflicts between different regulatory requirements, the most protective standard for user privacy will apply.